We have been working hard to create the most customer-centric Order Fulfillment company on the face of the earth. It defeats the purpose of being customer-centric when the subscription and the billing is obscure and difficult to understand. Hence, we decided to introduce plans that are straight forward, easy to understand and don’t have any hidden fees so our customers know exactly what they are getting and how much they can expect to pay for those services.
While a lot of our competitions intentionally make their plans confusing so they get to charge extra for something silly, we have ventured out to set the record straight. Boxflint vouches for complete transparency in all aspects of our operation and that includes billing. You will always know what you’ll pay upfront or if you decide to opt for our popular pay-as-you-go plan, you can gauge how much you will pay based on your usage. We will never surprise you with any hidden fees – EVER!
The process starts with getting to know each other. We will introduce ourselves and tell you about all the services we provide. Naturally, as a new customer, we expect you to have a lot of questions as well. We will answer any questions you may have for us. If you need a certain service, let us know. We offer a variety of services and not all of our services are advertised.
Similarly, we will get to know your business so we can explore the best options for your business. We will then pick a base plan that makes more sense for your business. Finally, we will modify the base plan to add or remove additional services for your business so you can get the most of your subscription.
Based on the information you provide about your business, our AI-backed analytics tool will suggest what’s the best subscription plan for you. Our recommendation will be based on sales volume, business goals, history, future demand forecast, and overall allotted budget. Of course, it’s up to you to decide but generally speaking, the system recommendation usually yields the most value for businesses.
Our decision support system will then analyze the best shipping options (method and carrier) and propose the most cost-effective shipping option. Finally, we will do a final walkthrough to make sure additional add-ons and other subscription needs have been addressed.
All customers at Boxflint have their dedicated resources. Two account managers will be assigned to your account and no matter what the issue is, they will be your point of contact person. This helps create a mutual understanding and rapport. It also helps us troubleshoot and resolve problems faster. Our customers love their dedicated account managers.
Having dedicated resources will reduce the need for you to call the helpdesk and be on hold. Also, you will get to talk with someone already familiar with your business, so you don’t have to waste time explaining the history or background of the problem. You can consult with your Account Managers on any issues or ask them about how to get the most of your subscription.
Ever heard the phrase, “One Size Fits All”? Well, we have, and we know for a fact that not all plans will fit all businesses. Therefore, we take the time to analyze your business and propose a tailored plan that will deliver the best value for your business. Our optimized plan will have all the free benefits that we offer to our customers and of course, you will receive the best price guarantee.
Powerful AI-backed analytics, inventory, and order management systems, personalized attention, savings in multiple fronts and world-class customer service are always included for free to all our subscribers.
Boxflint offers several free perks to all its customers regardless of the volume of their business.
Here’s a brief rundown of a few of these complimentary services.
When you sign up for a plan, your account will be set up in a day or two. Once you claim your account, you’ll have full control over all your subscriptions and account settings. If your subscription requires further setup or system-integration, our IT staff will coordinate with your staff to make the transition as smooth as possible with minimal to no downtime.
We don’t impose any lower or upper limit that your business must meet in order to utilize our service. The only volume that matters is the volume of orders that you want us to process on your behalf. You can always count on world-class service, attention to detail and accurate order fulfillment from us.
Many fulfillment companies charge you extra for long-term storage. We don’t! That’s right, we do not charge you for long-term storage as long as your inventory doesn’t have to be climate-controlled.
If you don’t like commitments, you will like this plan. You will pay only as much as you use. There’s no time commitment as to how long you must remain in this subscription plan.
Our system is one of the most scalable eCommerce solutions. The flexibility allows for seamless integration with your existing system no matter which shopping cart or eCommerce technology you are using. We provide complimentary integration at no extra cost to you.
No one likes it when a customer needs to return an order. We will process returns/refunds/exchanges at no cost to you. This may not make you fall in love with returns but sure will make your life a lot easier.
We offer free standard packaging materials, fillers, boxes, envelopes, tapes, and other miscellaneous shipping supplies. Unless you want to ship with your branded box, this is not a complimentary service.
We spoke about dedicated account managers previously. You also have the option to contact our customer service department via phone, email, chat or internal ticket system. All these resources are complimentary.
We will never reveal our identity in any package or order that we process on your behalf. Your customer will never know a third-party company was involved to fulfill orders. We are quite happy to work from behind the curtain so your business can enjoy the well-deserved limelight.
We have negotiated special rates with multiple shipping carriers. We happily pass on these extra savings to our customers. You will also enjoy various other discounts as our customer. We also offer special bulk rates when you process a sizeable amount of orders through us.
Boxflint believes in transparency. What good are we if we cannot make our billing process easy to understand for our customers? You will know your options and your bill before you sign up for any plan. We do not have any hidden fees and we don’t like billing gimmicks.
We want to take a moment to highlight how amazing services Boxflint offers and how supporting their team was when we needed to ship a high volume of packages. Their delivery and fulfilment services co-ordination have always been seamlessly. They are one of the best companies we have ever collaborated with.
Kyle Andrew
EVP, CMO at American Eagle Outfitters
Boxflint takes great pride in the after-sales service, customer support and customer satisfaction. If you have a question or need help with an order, feel free to reach out to us. Our customer service team works round the clock to ensure your business and your customers are well taken care of.
We can be reached via phone, email, online chat or our internal ticket system.
* you need to be a customer with an active subscription to be able to use the internal ticket system.Sign up for our newsletter if you’re interested in latest news and industry announcements.
