When you partner with Boxflint, you’ll be treated like royalty. No matter the volume of business you bring to us, we treat all our customers equally. All our customers get a dedicated Personal Manager assigned to their account. The Personal Manager is your point of contact for all your needs. They can help you navigate your way around our different services, options, and subscriptions when you’re fairly new. Also, they are your point of contact if you have any issue regarding your account or any order. The best part is, this is a complimentary service and you don’t pay a dime for the excellent service your Personal Manager will be providing you with.
Our goal is to reduce wait time and to provide you with a dedicated resource so you can get back on track with minimal downtime in the unlikely event of any issues. Our clients have raved about their Personal Managers and the service that they receive from their dedicated resources.
Boxflint doesn’t shy away from the latest technology. We embrace technology, evaluate, experiment and deploy when it has been proven to provide value to our customers. Technology can be a true blessing when understood and used right. If you’re an entity who is not particularly vested in technology, let us do the groundwork. There’s no reason to dread technology when you partner with Boxflint. We will handle the technicalities, even train your staff so you can enjoy all the benefits technology has to offer.
While most fulfillment companies are satisfied when they “get by”, we don’t settle! We adapt the latest technology and deploy cutting-edge solutions to spearhead Order Fulfillment like no one else so our customers can stay ahead in the game. We utilize the latest tracking technology, coupled with next-generation business analysis and inventory management system to provide our customers with a competitive edge.
We have also taken a proactive approach when it comes to troubleshooting potential issues. We have introduced contingency plans and Advanced Protocols where customers can provide standing instructions for different scenarios. These help our warehouse and fulfillment staff move forward with specific orders even when things aren’t going as planned. This helps speed up processing and delivers better customer experience. We have fine-tuned technology, infrastructure, and processes so it all comes together as a cohesive unit and deliver the most efficient Order Fulfillment process on the face of the earth.
Adapting a new system is not easy for any business. However, Boxflint offers the most versatile, yet easy to use system in the industry. Our intuitive GUI and innovative training approach will have your staff up and running in no time. Our system is also one of the most adaptive and flexible systems that allows seamless integration with your existing system and other industry components (suppliers, vendors, carriers, supply chain management system and more).
You will be able to use our system to perform a multitude of tasks: ordering product, tracking shipments, generate reports, monitor inventory, communicate with stakeholders, process returns/refunds, accounting and more. Instead of keeping track of multiple software, you will be able to perform it all and some more from one, single system.
We are dedicated to ensuring your success as a business and making sure that your customers are well taken care of. We would not be able to be in this business if not for your clients. If you don’t succeed, we won’t have your business. It’s also our best interest that you thrive as a business and expand so we get to serve you in the long run. Since our interests are so closely aligned, we interpret your success as our success.
You have a dedicated Personal Manager at your disposal so you can be up and running in no time should there be any roadblock. You can also call, email or chat with our customer service team should you ever need it. Utilize all the resources you have at your disposal to take care of your customers, expand your business and get the most of your subscription. We will travel the extra mile (or two) to ensure your satisfaction.
Boxflint provides white-label service. Meaning, we are content working from behind the scene. There will never be any indication that we fulfilled an order on your behalf. Under no circumstances do we advertise our company to your business customers. You have options to choose complimentary, unbranded generic packing materials, boxes etc. If you want to establish your brand, you can use your own branded box and/or packing materials for a small price. We can also customize your orders in any way you want.
We take the concept of Distributed Warehouse Network one step further by introducing another revolutionary concept – the Shared Inventory Stock model. Here, sellers who sell an identical product will share their inventory and when an order is placed, it will be fulfilled from a distributed warehouse that’s closest to the ordering customer. Even if the seller doesn’t maintain an inventory in that facility, the order will be fulfilled provided the identical item is part of a shared inventory in that facility.
We will adjust inventory accordingly, so it reflects accurate inventory data and accounting. The Shared Inventory Stock model gives you the unique opportunity to process orders in blazing fast speed, often making order fulfillment a process that takes a few hours rather days.
We invite all our customers to consider participating in the Shared Inventory model. However, participation is contingent on approval and a limited number of sellers will be approved. We want to ensure strict quality control measures are in place and we will periodically review your inventory quality and other participation metrics to determine your eligibility to participate in the program.
If you are interested to participate in Shared Inventory, please call us today and find out program details. You can decide if this model is going to benefit your business.
Many companies will treat your business like another account or a number on their ledger - not us! We treat you like a partner because we are on this journey together. When you thrive as a business, it benefits us too. Our business depends on your business success hence you can count on our sincere services all along!
We want to take a moment to highlight how amazing services Boxflint offers and how supporting their team was when we needed to ship a high volume of packages. Their delivery and fulfilment services co-ordination have always been seamlessly. They are one of the best companies we have ever collaborated with.
Kyle Andrew
EVP, CMO at American Eagle Outfitters
Boxflint takes great pride in the after-sales service, customer support and customer satisfaction. If you have a question or need help with an order, feel free to reach out to us. Our customer service team works round the clock to ensure your business and your customers are well taken care of.
We can be reached via phone, email, online chat or our internal ticket system.
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